What Does a Facilities Management Company Do?

Running a business comes with countless responsibilities, from keeping your building safe and compliant to ensuring your workplace is clean, operational and welcoming. But managing all this in-house can drain time, resources, and budgets.

That’s where a Facilities Management (FM) company steps in.

In this guide, we break down exactly what a facilities management provider does, why it matters, and how it helps organisations of all sizes work more efficiently and safely.

What Is Facilities Management?

Facilities Management (FM) is the process of managing and maintaining a building’s services, assets, and day‑to‑day operations. It ensures your workplace is safe, functional, efficient, and compliant with UK regulations.

FM covers everything from cleaning and maintenance to compliance checks, security, ground care, and emergency repairs.

In simple terms:

A facilities management company handles the jobs that keep your business running smoothly, so you don’t have to.

Why Is Facilities Management Important?

Outsourcing FM provides businesses with:

Cost savings – Planned maintenance reduces costly repairs, equipment breakdowns and energy use.
Better compliance – Regular checks help you meet UK legal standards such as fire safety, health & safety, COSHH, Legionella regulations, and more.
A cleaner, safer workplace – Improved hygiene, structured cleaning schedules and safety measures create a better environment for staff and visitors.
More time for what matters – Instead of managing contractors or dealing with repairs, your team can focus on running the business.

What Services Does a Facilities Management Company Provide?

Most FM services fall into two key categories:

Hard Facilities Management (Hard FM)

These services relate to the physical fabric of the building. They are legally required for safety and compliance.

Common Hard FM Services:

Planned Preventive Maintenance (PPM)
Electrical testing and repairs
Plumbing and drainage
HVAC servicing (heating, ventilation & air conditioning)
Fire safety systems & compliance
Health & safety inspections
Building repairs
Emergency maintenance

Why it matters:

Hard FM protects your people, your property, and your compliance status.

Soft Facilities Management (Soft FM)

These services focus on creating a clean, secure, and pleasant workplace.

Common Soft FM Services:

Commercial cleaning (daily, deep & specialist cleaning)
Washroom hygiene
Waste management
Grounds maintenance
Security services (manned guarding, keyholding, CCTV monitoring)
Reception & concierge services
Pest control

Why it matters:

Soft FM enhances the experience of employees, clients and visitors, boosting professionalism and well-being.

What Are the Benefits of Outsourcing Facilities Management?

One point of contact – Instead of managing multiple contractors, you have a single FM partner managing everything end‑to‑end.

Predictable budgets – Planned maintenance and structured cleaning schedules help avoid unexpected costs.

Better efficiency – Outsourcing often means quicker response times and professional expertise across all services.

Access to specialist skills – From compliance experts to trained engineers and cleaning professionals, you get the right skills when you need them.

Improved employee well-being – A clean, safe, and well‑maintained environment boosts morale and productivity.

How to Choose the Right Facilities Management Provider

When selecting an FM partner, look for:

Proven experience – Do they have experience with buildings like yours?
Range of services – Can they handle both hard and soft FM, or will you still need multiple contractors?
Strong communication – A clear point of contact and transparent reporting is essential.
Compliance knowledge – They should understand legal requirements and keep you up to date.
Fast response times – In FM, quick action prevents small issues becoming expensive problems.

Why CK Facilities Management?

CK Facilities Management supports organisations across the North East with reliable, responsive and cost‑effective FM services, tailored to your building, your people, and your priorities.

We offer:

Full Hard & Soft FM coverage
24/7 emergency response
Tailored FM packages
Transparent reporting
Commitment to quality, safety and compliance

Whether you need daily cleaning, scheduled maintenance, fire safety checks or complete FM support, our team is here to keep your business running safely and efficiently.